Technical Support Bounty #625
Technical Support Bounty
TG join us
Objective:
Aiming to bridge the technical support gap within the Polkadot ecosystem, this bounty system rewards skilled developers for providing technical support across various tracks. 🎯
Key Features:
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Developer Participation: 🛠️ Developers with expertise in Polkadot technologies (e.g., Substrate, Ink, XCM, UI/UX etc.) are invited to apply. Upon approval of this bounty, applicants will be added to a public list, making them available for technical support tasks. Check out the example of a Support Dev Public List here.
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Curator Roles: 👥 Those passionate about maintaining the quality and effectiveness of technical support are welcome to apply as curators. This is a voluntary role and is limited to 15 spots, with a preference for at least half being developers.
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Community Collaboration: 💡 Community members are encouraged to contribute ideas and feedback, through Polkasembly or joining our TG chat. This collaborative approach aims to refine and improve the support system
Benefits:
- Enhanced Support Infrastructure: Improves the Polkadot ecosystem’s technical support, aiding projects and developers.
- Facilitated growth: Supports the development and success of projects landed into the ecosystem.
- Collaborative Environment: Strengthens community engagement and collaboration.
How to Participate:
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For Developers: 🖋️ Interested in being listed as a support developer? Fill out the application form here.
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For Curators: 📝 Apply to become a curator and help govern the program’s quality control. Application link: here.
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For Community Members: 🗨️ Have suggestions or feedback? Join our TG chat here
🔗 See the Full Proposal: here.
Comments (8)
Proposal Passed
Summary
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Aye
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Aye (85)0.0 DOT
Support0.0 DOT
Nay (11)0.0 DOT
Do we have already a prospective list of volunteer curators, developers and even projects seeking support willing to participate in this bounty? It'd help the case, if this list already contains interested entities.
Hello @saxemberg
Thank you for your comment.
The list of curators is currently open and in the process of recruitment. You can find the link in the description of this post. Regarding technical experts, we are in touch with several integration companies experienced in our ecosystem, as well as existing team technicians and freelancers. This list is open for everyone who want to join. We will update the list as more individuals sign up.
We have projects (banks) that have requested support, and we believe that in the near future, BD teams and HAs will be require this type of support and this will be vital, both for integration assistance and for test support. We are also exploring the possibility of providing support not only to external projects looking to integrate but also to existing teams. If you would like to contribute with ideas, please join our TG chat.
Hey! PolkaWorld will be focusing on proposals related to marketing, community, and media, so please allow me to ask these questions:
Currently, teams contributing technically to Polkadot include Parity, Fellowship, possibly some teams applying for Web3 grants, and those applying for treasury funds. There's also a bounty for ink!. Do we still need more people for Polkadot development? How are these different from the ones mentioned earlier?
Who will lead and allocate these technical support tasks in the future?
Hello @polkaworld
This bounty is focused on support future project integrations and also we are looking at the possibility of providing this service to existing teams. We are talking about support type, real-time suggestions and 1:1 mentoring during customer interactions, fix any error, bug, malfunction, integration steps, code review etc. This bounty has to be flexible and fast in providing the service.
Fellowship are few and overworked, no one will be able to give this kind of support, Parity has no support team anymore.