#12707 Refund Request: Compensation for 57 DOT Lost Due to Missing Cross-Chain Swap Warning on Hydration/Nova Wallet
Hello Polkadot Community,
I am submitting this for feedback on how
to request compensation for the loss of 57 DOT caused by a missing user protection during a cross-chain swap using Hydration via Nova Wallet.
On my transaction, I swapped MYTH to DOT using Hydration, then sent the DOT cross-chain to my Coinbase deposit address (13ZRYBFy49A72KzQf83CBxWdvYpaugdmiBrYi5Pm5jE5eiSh). At the time, there was no warning that exchanges do not recognize cross-chain swaps.
After I reported the issue to Nova Wallet support, the Nova team responded quickly, kindly, and very professionally. They immediately added a warning and prevention system to avoid this problem for future users. This action acknowledges that necessary protections were missing at the time of my transaction.
I want to make it clear that I am not bashing Nova Wallet in any way — I still love the app and appreciate the team’s hard work. However, I cannot afford to lose this much money from an accident that could have been avoided if I had been provided all the necessary information at the time.
Although the technical transfer was completed, the end-user experience was flawed, and the missing warnings directly caused the loss of access to my DOT. The lost amount, 57 DOT, is valued at $497.25 today.
I am respectfully requesting a refund of 57 DOT, to be sent to my receiving address:
14SevyTm2xcGsLgBkKrjJydzhrDuCky1m5bEz5ftY1fTj65y
The original Hydration account used was:
7M3DDUaAFHi4i3AQosHE6kPmRRERfJdoeLVWk9Brht8BTPMk
Nova Wallet’s support response confirms the facts and is attached as evidence.
To maintain trust and protect users in the Polkadot ecosystem, I respectfully ask for your support in approving this compensation.
Thank you for your help and understanding.
Could you please provide us with the link to your transaction and not just a screenshot from 2024?
I am unable to find your transaction of 57 DOT.
Things that don’t add up here:
A few days after the XCM deposit, the funds were transferred to a Coinbase hot wallet, excluding the ED.
Coinbase was definitely able to access those funds. The transfer might have been the result of a support request, but that’s speculative.
Coinbase says those funds are lost forever unless Hydration support gets added, which most likely won’t happen if at all.
But the funds were transferred to a destination account on Polkadot - no Hydration support needed here.
I don’t know what that means.
Hello Polkadot Community,
I am submitting this for feedback on how
to request compensation for the loss of 57 DOT caused by a missing user protection during a cross-chain swap using Hydration via Nova Wallet.
On my transaction, I swapped MYTH to DOT using Hydration, then sent the DOT cross-chain to my Coinbase deposit address (13ZRYBFy49A72KzQf83CBxWdvYpaugdmiBrYi5Pm5jE5eiSh). At the time, there was no warning that exchanges do not recognize cross-chain swaps.
After I reported the issue to Nova Wallet support, the Nova team responded quickly, kindly, and very professionally. They immediately added a warning and prevention system to avoid this problem for future users. This action acknowledges that necessary protections were missing at the time of my transaction.
I want to make it clear that I am not bashing Nova Wallet in any way — I still love the app and appreciate the team’s hard work. However, I cannot afford to lose this much money from an accident that could have been avoided if I had been provided all the necessary information at the time.
Although the technical transfer was completed, the end-user experience was flawed, and the missing warnings directly caused the loss of access to my DOT. The lost amount, 57 DOT, is valued at $497.25 today.
I am respectfully requesting a refund of 57 DOT, to be sent to my receiving address:
14SevyTm2xcGsLgBkKrjJydzhrDuCky1m5bEz5ftY1fTj65y
The original Hydration account used was:
7M3DDUaAFHi4i3AQosHE6kPmRRERfJdoeLVWk9Brht8BTPMk
Nova Wallet’s support response confirms the facts and is attached as evidence.
To maintain trust and protect users in the Polkadot ecosystem, I respectfully ask for your support in approving this compensation.
Thank you for your help and understanding.